How can I place an order?

Placing an order at requires an account. You can get an account by clicking Sign up button located in the upper right hand of nearly every page of and fulfilling the registration successfully.

How can I cancel my order?

If an order shows "Being Processed," you can click the Cancel button to cancel the order. Once an order shows that it is "Being Packed," it cannot be cancelled.

When will my order arrive?

Most clothing is in stock and ships within 48 hours, delivered within 7 business days. You will receive an email with the tracking information once your order has been shipped. Please note that it may take up to 24 to 48 hours for tracking information to be available from the shipping company.

What can I do if I have any problem with my order?

You are welcome to click Contact Us button at the bottom of the page or to drop us an email with your concern to service@ any time. You can expect a reply within 24 working hours.

What can I do if I find my order with defects?

At, we have made it our policy to sell only qualified merchandises which we feel are reputable. For defective merchandise, we will work with you to ensure your satisfaction.

All defect claims must be made within 7 days of original receipt. NO Claims will be considered without proof of defect, not limited to, but including pictures. We will require pictures to be sent to us via email. Upon review of the images by our staff, then we either replace the merchandise, issue a partial refund or refund your purchase price according to customers’ requirement. More information, please check our Shipping& Return Policy.

What am I expected to do if my order get damaged during shipping?

Our merchandise is shipped in packages provided with superior protection against damage during shipping.

Damage to merchandise caused by opening packages with a sharp object is not considered to be damaged in shipping nor a defect in the merchandise. As a professional lingerie retailer, we easily recognize damage from scissors or razors used when opening packages and will reject the claim in these cases.

If damage occurred during shipping, all original packaging must be included with the claim. This includes all stamps and markings of "Damaged in transit" applied by the courier.

All damage claims must be made within 7 days of original receipt.

What can I do if my package gets lost during shipping?

Packages sometimes get lost in the mail. Please verify that all address information provided with the original order is correct. It can take several weeks for the courier to correct invalid addresses. Our packages are trackable using the tracking number provided in the shipping confirmation e-mail. All lost package claims must be made within 20 days shipping for domestic orders, 28 days for international orders. Claims initiated beyond the stated limit may not be honored.

If for some reason, the courier is unable to deliver a package due to an incomplete or incorrect address and returns it to us, we will contact you for an alternate or corrected address. These orders may be subject to a reshipment charge to cover postage costs. This fee may be applied even if the original order included free shipping as we will incur a second shipping charge to complete the reshipment. If you chose not to have us reship the package, a refund will be issued only for the merchandise; the original shipping fee will not be refunded. We will reship packages one time per order. If the second package is returned, only a merchandise refund will be issued.